We got a letter today from Homeserve/United Utilities. I blogged briefly (OK, then, not *very* briefly) about our loft pipe leak woes at Easter. Steve has pursued a complaint with H/UU maintaining that they should cover the cost of the repair, what with us having insurance with them & all.

Today’s letter said that they hadn’t got back to us yet because their investigations were still ongoing. They added that they hoped we understood the reason for the delay. They delay is because there’s a delay. Not really sure what’s to understand. Maybe they’re hoping with the passage of time we’ll forget about the incident and stop pestering them.